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Privacy Policy for your mptw account

Before you open an account, this Privacy Policy explains how mptw handles your account data, wallet checks, cookies and privacy requests across Malaysia.

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How this policy applies in Malaysia

mptw Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This Privacy Policy applies when you create an account, verify your profile, use the wallet, contact support or change privacy settings. We collect only the data needed to run those steps, such as login details, device signals, transaction status, account activity and messages you send us.

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Payment records from Touch 'n Go, GrabPay, Boost dan FPX are used to match your wallet entries, resolve failed transfers and answer privacy requests. We do not sell your personal data. Access and eligibility depend on local law and are available where local law permits. If
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a law, payment partner or security check requires a longer hold, we keep the related record only for that purpose and restrict who can view it.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT CHANNELS

Three ways to reach our privacy team

Privacy questions should not disappear into a general inbox. We route account data requests, cookie questions and wallet-record checks through support paths that keep your identity tied to the account you are…

Account chat Use the chat inside your account for privacy questions linked to login access, cookies or recent wallet entries. We can see the account context and ask for only the extra checks needed.

Email request Send privacy requests by email when you need a written trail for access, correction or erasure. Include your account name, Malaysia contact number and the record type you want us to check.

Wallet case check For Touch 'n Go, GrabPay, Boost dan FPX privacy queries, share the payment time and amount. We use those details to match wallet logs without exposing unrelated account records.

ACCOUNT CARE

Six privacy controls we keep active

Your privacy settings affect more than one screen, so we manage them across login, wallet, cookies and support records.

Data collection

We collect account details, contact data, login signals and activity records when they are needed to run your account, keep access secure or respond to a privacy request you send us.

Cookie choices

Cookies help remember your session, language preference and security checks. You can change browser settings, but some account pages may ask you to log in again after cookies are cleared.

Account security

Login alerts, device checks and password resets create security logs. We use them to detect unusual access and to confirm that privacy requests come from the account holder.

Record retention

Wallet, support and identity-check records are kept for the period needed for service, dispute handling or legal duties. After that, we delete or separate data where we can.

Change requests

You can ask us to correct account details, provide a copy of certain records or remove data that is no longer needed. We may verify identity before acting.

Payment privacy

Touch 'n Go, GrabPay, Boost dan FPX records are matched to wallet activity and support cases. We use payment status, time and reference codes without sharing unrelated account content.

Privacy questions before you join

Before you open your account, you may want to know how your data is collected, stored and changed. These answers explain the privacy steps we apply to account setup, wallet records, cookies, support contact and legal requests in Malaysia. If your question involves access or eligibility, the answer also depends on local law and is available where local law permits.

We collect the details needed to create and protect your account, such as contact data, login credentials, device signals and security logs. Extra checks may apply when wallet activity or legal duties require them.

We use payment status, time, amount and reference codes to match your wallet activity, resolve failed transfers and answer privacy requests. We do not use those payment records for unrelated account content.

Yes. Contact us through account chat or email and state the record type you want. We may confirm your identity first, then provide data that we can lawfully release to you.

Yes. If your name, contact number or other account detail is wrong, send a correction request. We may ask for proof when the change affects wallet checks, security or account recovery.

We keep records only while they are needed for account service, security, wallet disputes or legal duties. When a record is no longer required, we delete it or separate it from active systems.

Cookies help keep you signed in, remember settings and support security checks. Some cookies are needed for account pages to work, while browser settings may let you block or clear others.

Start with account chat for quick identity matching, or email us if you need a written record. Include your account name, contact number and the privacy action you want us to handle.

Privacy Policy for your mptw account

Three ways to reach our privacy team

Six privacy controls we keep active

Data collection

Cookie choices

Account security

Record retention

Change requests

Payment privacy

Privacy questions before you join

01 What data do you collect when I open an account?

02 How are Touch 'n Go, GrabPay, Boost dan FPX records used?

03 Can I ask for a copy of my account data?

04 Can I change wrong details in my account?

05 How long do you keep my records?

06 Do cookies track my account activity?

07 Who should I contact about a privacy concern?

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